Case Study: M. Terry Jeppson, MD achieves faster patient communication and major time and cost savings with Updox by EverHealth

Secure texting improves patient engagement and staff satisfaction

M. Terry Jeppson, MD, a solo women's health practice (doctor plus six staff treating 20+ patients daily), needed to maximize limited time and improve patient communication as patients increasingly ignore phone calls. Through their Practice Fusion EHR they adopted Updox for electronic document management, secure faxing and Secure Text to streamline workflows and maintain HIPAA compliance.

Updox implemented integrated secure fax, texting and telehealth so staff can review, sign and file documents quickly, text patients instead of leaving voicemails, and run video visits that meet Medicare/CMS requirements. The result: reduced costs for paper, toner and phone lines, fewer hours spent on callbacks and phone tag, higher staff satisfaction and better patient engagement — with Dr. Jeppson able to review documents anywhere and communicate securely and efficiently.

M. Terry Jeppson, MD

Sharon Jeppson

Nurse and Office Manager