Case Study: Aubrey Health Mart Pharmacy achieves $12,000 annual savings and streamlined, paper-free communications with Updox by EverHealth

No One Listens to Voicemails Why Leave Them Here’s a Better Option

Aubrey Health Mart Pharmacy, a community pharmacy in Aubrey, Texas led by owner Steve Coomes, needed a better way to personalize patient care and stop losing time to voicemails, paper faxes and administrative rework. They discovered Updox and signed up for its all‑in‑one pharmacy collaboration platform (document management, secure texting, broadcast messaging, custom forms and reminders) to improve patient and prescriber communication.

By integrating Updox with their ComputerRx system, the pharmacy unplugged its fax machine, moved to secure texting and digital routing, and implemented custom prescription request forms to eliminate back‑and‑forth calls. Updox delivered measurable impact — about $12,000 in annual savings on time and hard costs, faster patient responses, reduced rework, improved staff satisfaction and a neater, paper‑free workflow.

Aubrey Health Mart Pharmacy

Steve Coomes

Owner and Lead Pharmacist