Case Study: Central Ohio Primary Care sustains 75% patient volume with secure telehealth from Updox by EverHealth

Nation’s Largest Primary Care Practice Uses Updox Telehealth for Patient Care

Central Ohio Primary Care, the nation’s largest independent primary care practice with 420 physicians across 80 locations serving more than 400,000 patients, needed a fast, secure telehealth option when COVID‑19 forced rapid shifts to virtual care. Already using Updox for communications and document management, the practice turned to Updox’s HIPAA‑compliant telehealth solution as an alternative to its EHR telehealth platform to protect staff and patients and provide provider choice.

Updox implemented a web‑based, device‑agnostic telehealth solution that was easy for physicians and patients to adopt; as a result Central Ohio Primary Care was able to deliver about 75% of its normal patient volume during the pandemic. Because Updox provided secure, simple virtual visits and responsive partnership, COPC has made telehealth a permanent part of its services and reports strong provider and patient satisfaction.

Central Ohio Primary Care

Michael Farrar

Information Systems Business Solutions and Security Manager