Case Study: Griffin Concierge Medical achieves 40 hours/week time savings and delivers prompt, personalized care with Updox by EverHealth

Making Prompt, Personalized Care Easier to Manage

Griffin Concierge Medical, a Tampa-based primary care practice serving about 1,000 patients with three physicians, one mid-level clinician and 11 staff, needed a way to deliver the prompt, personalized concierge care patients expect while maximizing clinician time and lowering overhead. The practice turned to Updox, deploying the Updox Engagement and Communications suites — including fax, patient portal, secure text, Broadcast messaging, appointment reminders and inter-office Messenger — to provide mobile-accessible, streamlined communications and workflow support.

Updox implemented an integrated communications and automation solution (tight integration with Amazing Charts) that lets staff send targeted messages, automate reminders, edit and file documents instantly, and access results from any mobile device. The result: smoother office operations, empowered staff, stronger patient touch points and a clear ROI — Updox saves Griffin Concierge Medical at least 40 hours per week and has become “another staff member” for the practice.

Griffin Concierge Medical

Radley Griffin

Business Owner