Case Study: Northwest Physicians PLLC achieves 75% patient portal adoption and streamlined operations with Updox by EverHealth

Leveraging Technology to Transform Patient and Provider Relationships

Dr. James Legan, a busy general internist in Great Falls, Mont., needed to maximize office efficiency and lower overhead without sacrificing care. After using Amazing Charts EHR, he adopted Updox for a patient portal and integrated faxing to streamline communications, boost patient engagement, and reduce administrative redundancy.

Using Updox’s portal and practice-wide broadcast messaging, 75% of his patients became active users; a broadcast to 760+ portal patients produced most views within 48 hours and drove high flu-clinic turnout. Dr. Legan reports major savings in paper, toner and postage, one nurse now handles the workload of roughly 2.5 employees, and Updox’s tools — combined with his #ProjectedEHR setup — have measurably improved patient engagement, speed of service and office efficiency.