Case Study: Las Vegas Pediatric Urology achieves improved efficiency, EHR‑integrated secure messaging, and higher patient satisfaction with Updox by EverHealth

Las Vegas Pediatric Urology Uses Updox for Added Efficiency

Las Vegas Pediatric Urology, founded by Dr. Andrew Hwang, is a private pediatric urology practice that needed a HIPAA-compliant, EHR-integrated way to message patient families and reduce paper intake forms. The practice evaluated solutions and chose the Updox Platform—adding Updox Secure SMS and Updox eForms—because their previous process required staff to manually add patient contact info and store significant physical paperwork.

Updox integrated Secure SMS and eForms with the practice’s EHR, automatically populating patient contact details in messages, enabling convenient non-emergency texting, and allowing caregivers to complete intake forms digitally. The Updox implementation reduced paperwork and storage needs, improved staff efficiency and flexibility (staff can respond during the day or after hours), and increased patient satisfaction by making communication easier and more secure.

Las Vegas Pediatric Urology

Andrew Hwang

Pediatric Urologist