Case Study: University General Surgeons achieves improved staff satisfaction and $12K+ annual savings with Updox by EverHealth

Large General Surgery Practice Improves Staff Satisfaction with Updox

University General Surgeons, a busy general surgery and trauma practice in Knoxville, Tenn., needed to streamline chaotic workflows across two locations serving 7,000+ trauma patients and 1,000+ surgeries a year. Practice administrator Marcy Hatch sought a cost-efficient, productivity-boosting, HIPAA-compliant eFax and patient engagement solution that integrated with their Intergy EHR; they selected Updox and began with electronic fax before expanding to Reminders, Secure Text and Video Chat.

Updox implemented eFax integrated with Intergy, plus secure texting, reminders and Video Chat, with targeted workflow mapping, super-user training and queue/tag setup. The practice reports saving more than $12,000 annually, far less printing/scanning/shredding, faster pre-/post-op communications, higher staff morale and improved patient convenience (fewer in-person post-op visits), all supported by Updox’s audit trail and streamlined document handling.

University General Surgeons

Marcy Hatch

Practice Administrator