Case Study: Northwest Physicians PLLC achieves greater efficiency and patient engagement with Updox by EverHealth

Increasing Efficiency and Engagement with Secure Text

James Legan, MD, a solo internist in Great Falls, Mont., needed a faster, HIPAA‑compliant way to engage patients without adding staff burden. Already using Updox for electronic faxing and a patient portal (about 70% of his patients use it), Dr. Legan adopted Updox Secure Text to simplify communication and reduce the time spent on phone calls and callbacks.

Using Updox Secure Text (part of the Updox Engagement platform) Dr. Legan and his nurse implemented text templates and managed messages through the Updox Inbox, enabling staff to send paperwork, appointment reminders and results in minutes. The change sped resolution of tasks (for example, a radiology paperwork issue closed in minutes), increased patient convenience and staff efficiency, and helped sustain high portal engagement and overall time-and-cost savings for the practice.