Case Study: Cass County Health System achieves streamlined, secure communications and greater efficiency with Updox by EverHealth

Improving Efficiency and Communications Across Multi-Location Health System

Cass County Health System (CCHS), a multi-location regional health system serving southwestern Iowa, needed a HIPAA-compliant document management and communications solution that worked with their Epic EHR and supported time-stamped signatures required by nursing homes. While evaluating options, they selected Updox for its ability to review, edit and time-sign documents from offices, clinics or mobile devices and to improve secure provider-to-provider communications.

Updox was rolled out gradually—adding one provider per week plus major nursing homes and community partners—and implemented Direct Messaging and Updox Refer and Share to replace fax-based exchanges. The result: eliminated “fax undelivered” notices, fewer phone interruptions, faster workflows, and smoother transitions of care; staff report measurable time savings and reduced rework. CCHS also benefitted from Updox’s customer success support as they standardized processes across sites.

Cass County Health System

Rod Goodemote

Systems Analyst