Case Study: Family Medicine of Jonesborough achieves streamlined operations and 78% patient portal adoption with Updox by EverHealth

High-Tech Office, More Meaningful Care

Family Medicine of Jonesborough, a small practice in Jonesborough, Tenn. with one physician, a part-time nurse and a practice administrator, wanted to preserve personalized, old‑fashioned care while modernizing operations. They turned to Updox through their EHR (Charts) to consolidate communications and workflows using the Updox platform—patient portal, online payments, Direct messaging and integrated electronic faxing—so the practice could run efficiently without adding staff.

Updox implemented a universal inbox and an easy-to-use patient portal that integrates with the chart; today 78% of patients use the portal for results, scheduling, demographics and bill pay, staff make about 50 fewer phone calls per day, mailing costs have dropped as most patients pay online, and the practice eliminated extra phone lines, fax machines and scanners. These efficiencies from Updox reduced backlog, improved cash flow and freed staff time to deliver more meaningful patient care.

Family Medicine of Jonesborough

Kari Jewett

Practice Administrator