Case Study: Washington Regional Health System implements telehealth in 10 days with Updox by EverHealth

Health System Implements Telehealth in 10 Days

Washington Regional Health System, a 425‑bed acute care facility with more than 50 clinics and over 3,200 employees in Northwest Arkansas, needed a fast, secure way to continue patient care and protect staff when COVID‑19 hit. Facing urgent questions about keeping revenue and treating patients who didn't want to come in, the system selected Updox for HIPAA‑compliant video telemedicine (Updox Video Chat) because it was simple for patients and staff to use without downloads or sign‑ups.

Updox delivered a rapid, easy‑to‑train telehealth solution: initial training took 30 minutes and the organization went from zero to fully deployed in ten days. Washington Regional averaged 800–900 telehealth visits per day at peak, later sustaining 500–600 daily and surpassing 30,000 video visits; they also used the tool for patient‑family communication and creative drive‑through visits. The Updox deployment improved access and capacity, enabled reimbursement for visits that would have been missed, and is being adopted as a permanent care option.

Washington Regional Health System

Julie Neil

Manager of Ambulatory Applications