Case Study: Surgoinsville Pharmacy achieves immediate time and cost savings with Updox by EverHealth

Easy Implementation, Instant Savings, Immediate Connections with Updox Pharmacy Connect

Surgoinsville Pharmacy, owned by Beth Bryan, needed a simple way to reduce paperwork and staff time at vaccine clinics without learning a complex new system. After a demo of Updox’s Collaboration Platform (including the Pharmacy Connect patient portal and online forms), they adopted the vendor’s solution to eliminate paper intake and streamline communications.

Updox implemented online patient intake forms on the pharmacy portal and centralized faxes, emails and patient messages into a single inbox, letting patients submit demographics, medical and insurance info from any device. The change cut printer ink and paper use by more than half, saved nearly an hour of staff time for about five minutes of patient entry, and simplified outreach for onsite clinics—delivering immediate cost and efficiency gains; the pharmacy is now exploring Updox payments and broader prescriber communication to drive further revenue.

Surgoinsville Pharmacy

Beth Bryan

Owner