Case Study: Community Pharmacy (Denton, TX) achieves improved efficiency and lower costs with Updox by EverHealth

Early Adoption of Updox Pharmacy Connect Brings Improved Efficiency and Lower Costs

Community Pharmacy in Denton, Texas, led by owner/pharmacist Kelly Selby, faced slow, paper-heavy workflows—frequent fax jams, toner costs, and a cumbersome prior-authorization process—that hampered efficiency and raised security concerns. To modernize operations they adopted Updox’s solution, using Updox Pharmacy Connect to replace hardware faxing and manual document handling.

Updox implemented its web-based Pharmacy Connect suite to provide secure document management, audit trails, electronic faxing and an all-digital prior-authorization workflow. The switch eliminated paper jams and toner needs, reduced duplicate work, improved PHI security, freed staff time for other tasks, and produced immediate cost and efficiency gains—results Community Pharmacy reports as faster, more accurate processing and higher staff satisfaction.

Community Pharmacy

Kelly Selby

Owner & Pharmacy Manager