Case Study: The Medicine Shoppe Pharmacy achieves paperless operations and one-hour staff training with Updox by EverHealth

Busy Pharmacy Had Staff Trained Within One Hour

The Medicine Shoppe, a busy Sherman, Texas pharmacy that fills more than 350 prescriptions a day, was bogged down by costly, time-consuming paper and a visible “black box” of unresolved faxes. Owner Jana Bennett discovered Updox (online faxing and document management) through her Rx30 system and chose it to tackle the paper backlog and fax-related inefficiencies.

Updox was rolled out immediately: staff were trained in one hour, the fax machine was removed and the number ported, and the black box was emptied and never needed again. Using Updox’s online faxing and shared document access has reduced paper handling, improved provider communications, given the team visibility into document status, and streamlined workflow for the pharmacy’s two pharmacists, six technicians and clerks.

The Medicine Shoppe Pharmacy

Jana Bennett

Owner