Case Study: MML Physical Therapy achieves 30 hours/month time savings and reduced no-shows with Updox by EverHealth

Appointment Reminders Made Simple for Patients and Staff

MML, a busy two-location physical therapy practice in Las Vegas with two providers and more than 30 staff, needed an appointment reminder solution that integrated with their Practice Fusion EHR. The practice selected Updox and its Appointment Reminders service to automate patient notifications and reduce the manual burden of calling patients.

Updox implemented customizable reminders (text, voicemail, email) — up to three per appointment and tailored by appointment type, location or language — that integrate with the practice’s existing Practice Fusion ID. As a result, MML reports saving 30 hours every month by eliminating individual reminder calls, fewer no-shows, improved patient compliance and smoother staff workflows thanks to Updox’s automated reminders.

MML Physical Therapy

Kim Floth

Billing Manager