Case Study: Medical Colleagues of Texas achieves fewer no-shows and higher staff and patient satisfaction with Updox by EverHealth Appointment Reminders

Appointment Reminders Boost Staff Satisfaction Too

Medical Colleagues of Texas, a large multi-specialty practice outside Houston with 11 physicians working across several suites, faced time-consuming voicemail outreach, frustrated staff, and patient no-shows. To deliver clear appointment details (including suite numbers) and reduce phone burden, they adopted Updox Appointment Reminders.

Updox’s text-based Appointment Reminders send appointment information directly to patients’ phones—more than 90% of patients now request text reminders—allowing staff to shift from leaving voicemails to handling live calls and patient care. The practice reports improved patient and staff satisfaction and a reduction in no-show rates, and also uses Updox Broadcast for secure group communication.

Medical Colleagues of Texas

Ethan Bing

Practice Administrator