Case Study: Leading Fintech Company reduces support tickets by 35% with unitQ

How a leading fintech reduced support ticket volume 35% with unitQ

Leading Fintech Company, a fast-growing fintech serving millions of members, was manually sorting through more than 10,000 pieces of customer feedback each day from sources like Zendesk, app store reviews, Reddit, Twitter, and more. The team needed a better way to turn this fragmented input into real-time insights to improve product quality, roadmap planning, and support resolution.

unitQ provided the solution with its AI-powered quality automation platform, categorizing feedback, surfacing trending issues, and sending real-time Slack alerts for anomalies and spikes. With unitQ’s dashboards, tagging, and anomaly detection, the fintech reduced support ticket volume by 35% even as its customer base doubled, while also improving app performance, satisfaction, and team productivity.