Case Study: StyleSeat achieves delighted users and higher ratings with unitQ

Feedback Matters. Building Products that Delight Users

StyleSeat is an online booking and payment platform for beauty and wellness professionals, serving both professionals and their clients across the U.S. As the company grew, it struggled with too many feedback sources, manual processes, team silos, and difficulty prioritizing features because critical user feedback was scattered across App Store reviews, Play Store reviews, Zendesk tickets, and more. StyleSeat turned to unitQ to create a clearer, centralized view of product quality and user sentiment.

With unitQ Monitor, StyleSeat gained an automated user feedback platform that consolidated feedback into a single source of truth, enabled real-time issue tracking, and helped teams prioritize bugs and features based on actionable insights. The results were strong: StyleSeat improved its unitQ Score by 18% in four months, boosted App Store and Google Play ratings by 35%, doubled user retention, cut churn by 50%, and raised ratings from 3.5 to 4.9 on the App Store and 4.6 on Google Play.

StyleSeat

Greg Burch

Vice President of Engineering