Case Study: DailyPay aligns teams on product quality with unitQ

DailyPay aligns product quality teams with unitQ across millions of feedback signals

DailyPay, an award-winning financial technology company, faced a challenge in obtaining a unified view of product quality due to fragmented user feedback. Insights were scattered across sources like Zendesk, social media, and app stores, causing disconnects between Support and Product teams and making it difficult to prioritize critical issues. They implemented unitQ Monitor, an AI-enabled product quality monitoring platform, to solve this.

The unitQ solution consolidated feedback from dozens of internal and external sources into a single source of truth. This provided DailyPay with intelligent categorizations, quantified data, and a new quality KPI called the unitQ Score. As a result, unitQ enabled faster, more focused product fixes and aligned marketing, engineering, support, and product teams around data-driven decisions to improve product quality.

DailyPay