Case Study: Cornershop by Uber enhances product quality with unitQ

Cornershop + unitQ With Actionable Insights from unitQ, Cornershop by Uber Delivers Enhanced Product Quality

Cornershop by Uber, the on-demand grocery delivery app based in Santiago, Chile, needed a better way to quantify and prioritize user feedback across many channels and languages. As the company scaled, its team struggled with no single source of truth for product-quality issues and spent too much time manually processing support tickets, making it harder to quickly identify problems like missing deliveries, account activation issues, and GPS errors.

With unitQ Monitor, unitQ helped Cornershop by Uber surface and organize feedback from app stores, social media, Zendesk, and other internal and external sources into actionable insights. The results included fewer customer support tickets, higher app store ratings, a more prioritized product roadmap, and an improved customer and shopper experience, while also helping the team detect unknown issues faster and build a stronger support operation.

Cornershop

Alejandra Santana

Head of Product Inbound