Case Study: DailyPay achieves a single source of user feedback and faster product quality improvements with unitQ

Banking On User Feedback to Align Internal Teams on Product Quality

DailyPay, a financial services company, needed a better way to understand product quality because user feedback was scattered across Zendesk, social channels, app stores, and review sites. The company struggled with fragmented insights, manual categorization, and a lack of clear prioritization between true product issues and usability opportunities. unitQ helped DailyPay consolidate feedback and create a more complete view of customer sentiment.

With unitQ Monitor, DailyPay centralized feedback from internal and external sources, automatically categorized issues, and quantified quality signals for support, product, and engineering teams. The result was a single source of truth for product quality, tighter alignment across teams, and faster, more focused product improvements driven by data. unitQ also gave DailyPay access to the unitQ Score as a new KPI to track product health and quality.

DailyPay

Gretchen Scheiman

VP Brand Marketing