Case Study: Borussia Dortmund (BVB) achieves high-availability unified communications and faster ticketing with Unify

Openscape UC Brings BVB To The Forefront Of Communications

Borussia Dortmund (BVB), one of Germany’s largest football clubs with average attendances over 80,000, faced strained communications as record ticket sales and a growing merchandising business pushed its legacy telephony beyond capacity. The club needed a modern, flexible IP-based infrastructure that could introduce Unified Communications across multiple sites, integrate external locations, ensure high availability, support a dial-plan conversion and improve access to ticketing and merchandising during peak times.

Unify implemented OpenScape Voice and OpenScape UC (with Contact Center, Concierge and Web Collaboration), integrated external HiPath sites, deployed an Enterasys VoIP-LAN and virtualized the solution on VMware, backed by Managed Services. The system went live after a four-month rollout and a seamless weekend cutover before Champions League ticket sales; about 360 employees across four locations now use the platform, benefiting from improved mobility, faster ticketing/merch handling, stronger inter-site collaboration, reduced hardware and a 20% cut in operational costs.

Borussia Dortmund (BVB)