Case Study: Town of Enfield achieves $2.8M in net benefits and 75% lower voice infrastructure costs with Unify OpenScape SIP-based UC

Improved Customer Collaboration thanks to Siemens Enterprise Communications – now Unify.

The Town of Enfield, CT, faced rising operational costs and an aging Centrex voice network that lacked modern features like one-number routing, voicemail-to-email and mobile interoperability. With more than 30 municipal locations—including schools and emergency services—Enfield needed a scalable, unified communications solution that would lower ongoing costs while minimizing new capital outlays.

Enfield deployed Unify’s SIP-based OpenScape unified communications suite in a phased rollout, consolidating agencies onto a single IP platform and replacing more than 750 legacy ports with SIP phones at a total cost of about $1.38M. The move is projected to deliver roughly $2.79M in net benefits and a 202% return, driven by a 75% cut in voice infrastructure costs, a 92% drop in voicemail expenses, about $45K/year savings on moves/adds/changes and reduced toll/mobile charges, plus faster administration and improved interagency communications.

Town of Enfield