Case Study: DB Regio Bavaria achieves reliable, high‑availability, cost‑saving dispatch communications with Unify OpenScape

DB Regio Bavaria Transport Management Dispatches And Monitors Nearly 3,500 Trains Daily

DB Regio Bavaria Transport Management dispatches and monitors around 3,500 trains daily and operates 24/7 from its Munich control centers. Facing high volumes of time-critical traffic, the organization needed a modern communications platform to reduce downtime risk and costs, support up to six lines per user, improve train–dispatch communication and integrate Munich suburban services.

Unify’s OpenScape solution—geo‑redundant OpenScape Voice, OpenScape Xpert with 24 workstations, OpenScape 4000 gateway, CTI linkage to the travel information system, GSM fixed‑mobile convergence, Enterasys networking and Managed Services—replaced the legacy system. The result is a future‑proof IP communications platform with carrier‑grade (99.999%) availability, lower operating and call costs, faster dispatcher response through consolidated train/contact data, simplified disaster recovery and improved collaboration across train staff and control centers.

DB Regio Bavaria