Case Study: City of Scottsdale, Arizona achieves lower telephony costs and greater workforce flexibility with Unify

City Of Scottsdale Moves To Unified Communications Solution From Unify To Reduce Costs And Enable Workforce Flexibility.

The City of Scottsdale faced rising telephony costs and an aging PBX that lacked one-number routing, mobility and modern collaboration features. The municipal government needed a scalable, unified communications solution to reduce overhead and give roughly 1,800 employees better flexibility and productivity across police, fire, finance, courts and administrative offices.

Scottsdale implemented Unify’s SIP-based OpenScape suite (OpenScape Voice, UC Application, Xpressions and Contact Centre) to consolidate agencies onto a single VoIP platform. The rollout delivered lower telephony costs, streamlined cross‑department collaboration and web conferencing, one-number mobile reach, improved work‑from‑home and BYOD readiness, and reduced support requests—resulting in faster adoption, productivity gains and travel-cost savings.

City of Scottsdale, Arizona