Case Study: The Chester County Hospital achieves faster clinical workflows and higher patient satisfaction with Unify's Healthcare Communications Terminal

Chester County Hospital Improves Patient Care And Clinical Decision Making

Chester County Hospital, a 220‑bed regional health system, faced workflow and privacy challenges as clinicians juggled multiple applications, time‑consuming logins, and the need for bedside visual confirmation during medication administration — all while meeting HIPAA and Joint Commission requirements for more than 2,000 staff. The hospital needed fast, secure roaming access to patient records at the point of care and easier provisioning for transient staff to improve safety and patient interaction.

To address this, the hospital deployed 240 Unify OpenScape HealthStation terminals with RFID smart‑card single sign‑on and integrated Siemens Soarian applications. Clinicians now tap a card to resume sessions at any bedside, giving immediate access to charts, x‑rays and lab results; the change cut retrieval times, streamlined medication checks, strengthened compliance, simplified access for agency nurses, and contributed to higher patient satisfaction and improved HCAHPS scores.

The Chester County Hospital