Case Study: Banque CPH achieves stronger customer intimacy and a two-year ROI with Unify’s OpenScape Business

Belgian Banque CPH Adopts Unify's Openscape Business To Strengthen Its Customer Intimacy Strategy

Banque CPH is a Belgian cooperative bank with a head office in Tournai and 26 branches that prides itself on close, personalized customer relationships. Facing a shift to online and mobile banking, the bank needed to modernize communications without disrupting its existing data network, control costs, boost productivity and flexibility, and support a target of 5% organic growth while protecting prior investments.

Banque CPH deployed Unify’s OpenScape Business—retaining existing telephony hardware, integrating with its IP‑VPN, migrating all branches, adding myPortal and One Number Service, and moving to full VoIP—implemented by systems integrator BKM. The result was a modern, customer‑focused IP voice infrastructure with faster call management, streamlined branch collaboration, significant cost savings (including moving traffic over the VPN), reduced purchase cost, an extended SLA, and a projected two‑year ROI that supports the bank’s online/mobile and customer‑intimacy strategy.

Banque CPH