Case Study: StreetLink reduces rough sleeping alerts and streamlines outreach with Unboxed

StreetLink boosts alerts 31x in 4 months with Unboxed

The customer, StreetLink, faced the challenge of a digital platform that was ineffective at connecting rough sleepers with support services, with only 21% of alerts resulting in a person being found. Their goal was to build a collaborative community to ensure individuals had a route out of rough sleeping, and they needed these improvements implemented within a strict four-month timeline without disrupting the existing service. The vendor, Unboxed, partnered with them to provide user research and UX design.

Unboxed revamped the platform with a user-centered design, focusing on improving alert quality and streamlining outreach processes. This solution led to a dramatic increase in usage, from 366 alerts in September 2023 to over 11,500 by January 2024. The improved system successfully connected 16,000 individuals with vital support services, significantly enhancing the platform's impact and earning national recognition.

StreetLink