Case Study: SH:24 transforms UK sexual health access with Unboxed

SH:24 launches STI testing in 20 weeks with Unboxed

Unboxed partnered with SH:24, a digital sexual health provider, to address a crisis in UK sexual health services. With clinics closing and demand rising, the challenge was to quickly develop a low-cost digital solution that would improve access to testing and reduce pressure on in-person clinics.

Unboxed implemented a user-centered, MVP approach, which included discovery, UX/UI design, and development. They created an online service allowing users to order STI test kits, take samples at home, and receive results via SMS. This solution resulted in over 2 million test kits ordered, a 98.4% user satisfaction rate, and successfully freed up clinic time for more complex cases.

SH:24