Case Study: Guy’s and St. Thomas’ NHS Foundation Trust improves patient-led care delivery with Unboxed

Guy’s and St. Thomas’ NHS Foundation Trust identifies 20 opportunities with Unboxed

Guy’s and St. Thomas’ NHS Foundation Trust, a major UK healthcare provider, faced the challenge of improving service efficiency and managing increasing demand for its specialized care. To address this, the Trust partnered with the vendor Unboxed to develop a patient-led innovation programme aimed at reimagining care delivery and establishing a sustainable framework for digital transformation.

Unboxed implemented this programme by taking a user-centred approach, engaging directly with patients to uncover pain points and identify over 20 new opportunities for improvement. The solution included prototyping and building in-house digital capabilities, which led to impactful outcomes such as the successful launch of a remote monitoring service for rheumatoid arthritis patients. This initiative drove more efficient, patient-focused care and catalysed a cultural shift within the Trust.

Guy’s and St. Thomas’ NHS Foundation Trust