Case Study: MyFitnessPal reduces support cases and boosts satisfaction with Unbabel

How Unbabel Works With MyFitnessPal

MyFitnessPal, a calorie counting and food tracking app, faced the challenge of localizing its extensive Knowledge Center content into multiple languages without a clear business case. They needed a solution that was cost-effective and not overly cumbersome, as manually translating hundreds of articles would be a significant investment. To test the potential value, they turned to Unbabel's translation services.

Using the Unbabel API, MyFitnessPal implemented a script to automate the process of translating its Help Articles. The results were significant, demonstrating a clear positive ROI. The company saw a 20% decrease in support cases and a 50% increase in customer satisfaction. To date, Unbabel has translated over 180,000 words into five languages for MyFitnessPal, saving them an estimated $18,000.

MyFitnesspal

Julie Monniot-Gaillis

Localization Coordinator