Case Study: bit4coin achieves multilingual customer support with Unbabel for Zendesk

Bit4coin - Customer Case Study

bit4coin is a service that helps beginners buy bitcoin, and their key challenge was building customer trust while needing to provide multilingual support across Europe with a small, lean team. To solve this, they implemented Unbabel for Zendesk to handle customer communications in numerous languages without needing to hire a large multilingual staff.

The solution from Unbabel enabled every one of bit4coin's customer support agents to handle tickets in all major European languages, removing language as a hiring barrier. This resulted in significantly higher customer satisfaction by communicating natively with users and provided the company with a strong competitive edge, allowing them to service an entire continent efficiently as they grow.

bit4coin

Dolf Diederichsen

CEO