Case Study: Zale Corporation achieves automated, paperless access requests and faster processing with Ultimus

Zale Corporation Improves Internal Control with Client Server Access Request Solution

Zale Corporation, a leading North American specialty jeweler with more than 2,050 stores and 15,000 employees, relied on a paper-based Client Server Access Request process that was slow, untraceable and prone to bottlenecks. Manual forms passing between IT groups caused long delays, high support volumes and frustrated users who often waited weeks for needed system access.

Ultimus deployed its BPM Suite to automate electronic request forms, enforce seamless approvals, enable real-time tracking and reroute work around bottlenecks, completing the implementation in under five months. The solution sharply reduced processing time and IT manual intervention, cut call volumes, increased employee satisfaction and eliminated paper as a greener alternative.

Zale Corporation