Case Study: Turkcell achieves 88% reduction in process cycle times and €1,000,000 annual ROI with Ultimus Adaptive BPM Suite

Turkcell Improves Competitive Advantage while Enhancing ROI

Turkcell, Turkey’s leading GSM operator with over 34 million subscribers, faced the fast‑moving telecom market’s constant need to adapt business models, reorganize staff structures and improve customer service, productivity and process efficiency. Continuous changes in the organigram and the requirement to link processes with existing IT systems made it difficult to maintain speed, transparency and competitive advantage.

By deploying the Ultimus Adaptive BPM Suite (with local partner Tepum Sigma), Turkcell automated 28 key processes—including Purchasing and Service & Product Development—and integrated them with Oracle ERP, HR and partner systems for real‑time updates. The initiative eliminated paper forms, cut average process cycle times from 65 to 8 minutes (an 88% reduction), improved transparency and productivity, accelerated time to market and delivered roughly €1,000,000 in annual ROI.

Turkcell