Case Study: The Commonwealth of Massachusetts achieves streamlined, cost‑saving automated government operations with Ultimus Adaptive BPM Suite

The Commonwealth of Massachusetts Saves Time and Costs Across all Processes with Enterprise Solutions

The Commonwealth of Massachusetts, a large state government serving over 6 million residents and a workforce of more than 428,000, faced slow, inconsistent, paper-based processes with limited visibility and tracking across departments—most notably in new employee hiring, citizen hotline email handling, and IT purchase approvals.

By deploying the Ultimus Adaptive BPM Suite, Massachusetts automated and standardized workflows with web-based forms, electronic approvals, notifications, and system integrations. The initiative cut cycle times and costs, improved hiring transparency and decision-making, increased responsiveness to citizen requests, and set the stage for enterprise-wide expansion across additional agencies.

The Commonwealth of Massachusetts