Case Study: Sharjah Islamic Bank (SIB) achieves faster IT service delivery and improved efficiency and customer satisfaction with Ultimus BPM Suite

Sharjah Islamic Bank Automates IT Service Requests to Increase Efficiency and Customer Satisfaction

Sharjah Islamic Bank (SIB), the first bank to convert fully to Islamic banking, needed to modernize its internal IT support to match its process-driven corporate culture. Paper-based IT requests were time- and resource-intensive, offered no way to track productivity, caused delays in system access, and lacked transparency for operational optimization.

SIB implemented the Ultimus BPM Suite to automate IT service requests and related access and password workflows, training its IT team to design and support processes in-house. Electronic routing, supervisor approvals and automated acknowledgements sped response times, eliminated paper, improved visibility and control, and enabled tracking of productivity—resulting in greater operational efficiency, lower costs, faster time to market, and higher customer satisfaction.

Sharjah Islamic Bank (SIB)