Case Study: Koenig & Bauer Group (KBA) achieves weeks-to-hours cycle-time reduction with Ultimus BPM Suite

Satisfied customers print money Efficient processes make customers happy

The Koenig & Bauer Group (KBA) is a global leader in printing presses—its KBA‑Giori division produces presses that print about 90% of the world’s banknotes. Despite world‑class engineering, KBA faced inefficient, paper‑and‑fax driven business processes (notably spare‑parts inquiries) that created bottlenecks, manual data entry, errors and slow response times that threatened customer satisfaction and competitiveness.

KBA selected the web‑based Ultimus BPM Suite, implemented by partner CentreCon, to model, automate and integrate the spare‑parts inquiry process with centralized customer and parts databases. The solution eliminated manual entry and routing, improved transparency and approvals, and cut cycle times from weeks to hours—getting quotes to customers within a day, removing human errors, and delivering an expected ROI within one year while paving the way for broader automation.

Koenig & Bauer Group (KBA)