Case Study: Roche achieves faster, error-free IT authorizations and improved visibility with Ultimus Adaptive BPM Suite

Roche Gains Greater Control with IT Authorization and Allocation Automation.

Roche, a global life sciences company with roughly 80,000 employees, faced an inefficient, error-prone IT authorization process: manual paper forms and inconsistent data caused multi-day approvals, poor visibility, monitoring gaps, and a risk of inappropriate access that hurt productivity and security.

Roche deployed the Ultimus Adaptive BPM Suite to create a standardized Authorization System (ASYS), automating request forms, centralizing approvals, integrating with employee data, and adding reporting and tracking. Rolled out across EMEA (about 15,000 users, 50,000 requests/year), the solution significantly reduced data-entry errors and unauthorized access, eliminated incorrect submissions, improved processing speed and visibility, and strengthened control over user rights.

Roche