Case Study: Helaba Landesbank Hessen-Thueringen achieves 97% process efficiency and same-day authorizations with Ultimus Adaptive BPM Suite

Process for Electronic Rights Management via Intranet (PERMIT)

Helaba, one of Germany’s leading Landesbanks with 5,900 employees and a $309 billion balance sheet, faced a cumbersome paper-based system for system authorization requests. With over 70 different forms, thousands of annual requests, lengthy mailing delays and frequent handoffs that created duplication, errors and poor visibility, approvals could take up to four weeks and exposed the bank to operational and security risk.

Helaba deployed Ultimus’ Adaptive BPM Suite to automate and optimize the PERMIT process into six streamlined steps, moving approvals to an email-driven workflow with automatic incident numbering, escalations and tracking. The rollout eliminated bottlenecks, improved transparency and controls, and slashed processing times—more than 50% of requests now finish in under one day and nearly 70% within two days—while reducing errors, audit risk and overall processing effort (claimed 97% efficiency gain).

Helaba Landesbank Hessen-Thueringen