Case Study: Bernstein AG achieves optimized customer fulfilment and faster order-to-shipment with Ultimus BPM Suite

Optimised customer fulfilment with automated processes

Bernstein AG, a 500-employee German manufacturer of safety switches, sensors and enclosures for elevators, doors and industrial applications, faced rising customer expectations for faster delivery after reorganising and centralising operations in 1999–2001. To stay competitive they needed to cut time lags in order-to-shipment processes, improve transparency across departments and integrate new workflow automation into a heterogeneous IT landscape that included IBM iSeries/DB2, Active Directory, Exchange and Citrix.

Bernstein selected the Ultimus BPM Suite to model and automate processes without programming, starting with a Customer Product Request workflow that enforces plausibility checks, automatic database entry, prioritized routing, deadlines/escalations and automated customer correspondence via “Flobots.” The rollout empowered departments to optimise their own processes, cut response times from weeks to days, reduced internal costs, improved quality and transparency, and delivered ROI in about six months while enabling Bernstein to operate more like a real‑time enterprise.

Bernstein

Bob McIntosh

Director Information Management