Case Study: Children’s Medical Center of Dallas achieves automated FMLA processing and reduced HR errors with Ultimus

Medical Center Automates FMLA Process and Gains Greater Control Over Confidential Employee Information

Children’s Medical Center of Dallas, a top-ranked pediatric hospital with about 6,000 staff and over 360,000 annual visits, faced an inefficient FMLA leave process: roughly 500 leave requests a year required manually filling one of 15 letters (about 45 minutes each), error-prone entry of confidential benefits data, and Excel-based tracking that led to compensation mistakes and poor visibility into return-to-work dates.

Using the Ultimus Adaptive BPM suite, the HR team automated request forms, letter selection, and data population, and implemented automated tracking and daily work queues. In under five months they consolidated 15 forms into a single process, significantly reduced compensation and form errors, improved scheduling and visibility, and lowered training costs through on-demand e-learning.

Children’s Medical Center of Dallas