Case Study: Northrop Grumman achieves faster processing and reduced errors with Ultimus Workflow

Maintainance and Support Service Organization Change Requests

Northrop Grumman’s Maintenance and Support Service Organization (MSSO) faced a complex, multi‑system process for tracking and approving change requests and associated MedDRA terms. Manual handoffs, lack of control over information flow, approval‑hierarchy bottlenecks and error‑prone steps made it nearly impossible to track status, produce detailed reports or guarantee compliance.

Using Ultimus Workflow, MSSO mapped and simulated the end‑to‑end process in a sandbox, implemented electronic forms and seamless data handoffs, and added real‑time tracking and analytics to identify and reassign bottlenecks. The solution was deployed with minimal disruption and delivered faster processing, fewer errors and requests, improved visibility and detailed reporting.

Northrop Grumman