Case Study: If Latvia achieves 10-day to 15-hour claims decision time with Ultimus BPM Suite

Leading Insurance Provider Decreases Time of Insurance Claims from 10 Days to 15 Hours with Ultimus BPM

If Latvia, the Latvian subsidiary of a leading Nordic property & casualty insurer (serving 3.6 million customers), faced slow, paper-based automotive claims handling that forced customers to visit insurer offices and dealers multiple times and left decision times as long as 10 days. The manual process created inefficiencies for staff and poor customer experience across dealer and repair‑shop interactions.

By deploying the Ultimus BPM Suite, If Latvia automated and integrated its claims workflow, enabled dealer and repair‑shop participation via web interfaces, and tied the process into its core systems. The result: average time to decision dropped from 10 days to 15 hours (with end-to-end turnarounds as short as three hours), reduced manual work and automated communications, stronger partner and customer loyalty, and improved sales performance.

If Latvia

Janis Kesteris

Head of If Baltic & Russia’s IT Development Unit