Ultimus
38 Case Studies
Case Study: La Caixa achieves 5x faster delivery and business agility with Ultimus' IT Service Management solution
A Ultimus Case Study
La Caixa Automates IT Service Management to Enable Business Agility
La Caixa (through CaixaBank), Spain’s leading retail bank with 36,000 employees, 6,800 branches and 14 million customers, faced IT Service Management bottlenecks that hindered its ability to adapt to changing customer requirements, regulations and market forces. Rigid legacy technology made provisioning, approvals, tracking and documentation slow, costly and error-prone, preventing IT from keeping pace with the business and increasing compliance and operational risk.
CaixaBank deployed a process‑based ITSM solution built on the Ultimus platform with guidance from Getronics, establishing a BPM team and automating key areas such as identity and access management, software/device provisioning and IT asset management. The new approach cut request‑to‑delivery times by up to 80 (delivering up to 5x faster), enabled on‑time, on‑budget delivery, reduced compliance risk through automatic documentation and approvals, and gave IT full visibility via KPIs—improving agility with lower TCO.
Open case study document...
La Caixa
Ramon Jose Rius
Director General de SILC Immobles