Case Study: Commercial Laundry Services achieves automated approvals and $2M in recovered payments with Ultimus

Commercial Laundry Services - Customer Case Study

A global operator of 78 commercial laundry and linen rental facilities across the U.S. and 11 countries needed to streamline time‑consuming, manual accounting and operational approvals—covering asset disposition, accounts payable/invoice approvals, capital expenditures, expense reimbursements, new item requests and supplier onboarding—that were resource‑intensive and prone to error.

Using Ultimus, the company implemented workflow automation with AI-based data extraction and form population plus straight‑through rule-based approvals and an accrual management dashboard. The automation reduced required headcount and audit scope (transactions audited fell from 100% to 60%) and, by detecting duplicate supplier tax payments, recouped $2 million in the first two months of production.