Case Study: Celtic Insurance achieves 50–60% performance gains and automates over 60% of tasks with Ultimus BPM Suite

Celtic Insurance Company Achieves up to 60% Performance Gain with Insurance Application Processing

Celtic Insurance, a 25-year Chicago-based provider of the CeltiCare health plan, needed to modernize its application processing. Its aging document-based workflow was unreliable, led staff to circumvent procedures, and put the company at risk of violating security and HIPAA requirements while handling 100+ daily applications across 30+ employees. Celtic wanted to eliminate redundant data entry, achieve a true paperless office, and create a foundation for online underwriting and other digital services.

After evaluating vendors, Celtic selected Ultimus and completed a focused discovery and implementation in 14 weeks (including a 47-page requirements document). The BPM solution uses web services, XML, Active Directory-based group/queue task distribution, and time-based monitoring to enforce SLAs. The deployment automated more than 60% of previously manual steps, delivered a 50–60% performance gain, cut application processing time by days, and produced a more intuitive UI—establishing a scalable platform for future process expansion.

Celtic Insurance