Case Study: Adriatic Slovenica achieves 50% faster insurance policy processing with Ultimus

Adriatic Slovenica Automates Insurance Policy Claims and Decreases Processing Time by 50%

Adriatic Slovenica, Slovenia’s second-largest insurance company offering a full range of life, health, property and pension products, faced time-consuming manual processing of hundreds of policy documents per day, heavy data-collection and strict compliance requirements. To strengthen customer orientation and gain a competitive edge, the company sought a business process management solution to streamline policy handling and reduce processing time.

By implementing the Ultimus Adaptive BPM Suite, policy documents are scanned, tasks are auto-assigned via predefined business rules, and staff use a single web interface to access all process information and documentation. The automation cut policy processing time by 50% (from four to two working days) at about 1,400 policies per day, eliminated manual forwarding and system searches, freed employees for higher‑value work, and improved customer and employee satisfaction.

Adriatic Slovenica