Case Study: Noon Home achieves seamless omnichannel, remote customer support with UJET

Noon Home defines the future of the home and future proofs customer support with UJET

Noon Home, a Los Angeles startup that builds coordinated smart lighting systems for homeowners and professionals, needed an intuitive support solution to run a small, remote call-center that could handle both consumer and pro workflows. Many vendors they evaluated focused on scale rather than quality, so Noon Home selected UJET for its omnichannel platform — including integrated voice and chat and a planned mobile SDK for in-app support — to future-proof their customer support.

UJET deployed integrated voice/chat routing, manager dashboards, real-time QA tools and agent controls so Noon Home could route interactions to the right agent automatically and view in-app context for each contact. The result: agents were live in under half a day, script changes now take minutes, interactions are routed right-first-time across customer segments, and the small remote team gained measurable operational flexibility and faster quality feedback thanks to UJET.

Noon Home

Fadi ElTal

Head Of Customer Support