Case Study: Cleanly increases customer satisfaction 13% and reduces call wait times by up to 11 minutes with UJET

Cleanly optimizes support with a focus on mobile messaging and actionable data

Cleanly is an on‑demand wash-and-fold and dry‑cleaning service built around a mobile app that schedules pickups and handles stain photos and preferences. As Cleanly expanded, its 13‑person support team found its legacy provider couldn’t deliver modern, mobile‑first channels, CRM integration, or easy agent scaling—so Cleanly chose UJET and its cloud‑native UJET platform to add chat and text, consolidate channels, and gain real‑time data and routing capabilities.

UJET implemented a unified browser‑based agent experience with chat/text, voice/IVR, CRM pop‑ups, queue prioritization, real‑time customization and reporting; Cleanly also deployed chatbots that route simple issues to self‑service. After switching to UJET, daily voice calls fell from ~46 to 17, call wait times dropped from 6–13 minutes to 1–2 minutes (up to an 11‑minute reduction), support emails declined 64%, and customer satisfaction rose 13%, enabling faster, more scalable mobile‑first support.

Cleanly

Torva Williams

Customer Success Manager