Case Study: World-Leading Retailing Company achieves 100% processing accuracy and workforce empowerment with UiPath

World-Leading Retailer Adopts RPA to Empower its Workforce and Deliver a Better Customer Experience

World Leading Retailing Company, a global retail and wholesale business operating in over 25 countries with more than 2 million employees, faced growing volumes of manual tasks across Tax, Audit, HR and Citrix-driven operations — including store closing reports and quarterly vendor invoice retrieval — that limited employee productivity. They selected UiPath RPA to rapidly automate varied processes across heterogeneous environments and reduce time-consuming, error-prone work.

UiPath implemented Robots to read terminals and individual store FTPs, download and aggregate daily back-office retail reports, and to log into vendor sites, apply configurable filters, interpret and merge tax invoices. The deployment of 400 UiPath Robots delivered 100% processing accuracy, freed employees for more customer-centric and mission-critical tasks, and drove measurable efficiency gains, with UiPath’s responsiveness and support cited as a key differentiator.